Freight forwarders have rich industry knowledge and experience and can provide customers with professional transportation consulting and solutions. For some small and medium-sized enterprises or low-value goods, the service fees of freight forwarders may be high, affecting their profit margins.

Freight companies make money by charging customers fees and the margin between the fees paid by truck drivers. This profit is usually called net profit, and freight brokers claim that the net profit for each load is generally between 3-8%.