How do freight shipping companies handle insurance claims during shipping?
In sea freight transportation and air freight, freight shipping companies face various potential risks, such as cargo damage, loss, and so on. To cope with these risks, freight shipping companies usually purchase cargo transportation insurance. When goods are lost or damaged, cargo shipping companies need to handle insurance claims properly. The following are insurance claim processing strategies for sea freight transport and air freight.
Insurance claim processing strategy in sea freight transport
1. Goods inspection and recording: Before loading the goods, freight shipping companies should conduct a detailed inspection of the goods and record the actual status and condition of the goods. This includes various methods such as photos, lists, descriptions, etc. to provide strong evidence when making a claim.
2. Timely notification to insurance companies: Once damage or loss of goods is discovered, freight shipping companies should immediately notify the corresponding insurance company and submit a claim application. Timely notification helps insurance companies to conduct investigations and handling procedures more quickly.
3. Provide complete claim documents: Cargo shipping companies need to prepare complete claim documents, including cargo transportation documents, insurance policies, cargo inspection reports, notices, etc. Providing detailed documents can accelerate the speed of claim processing.
4. Communication with insurance companies: Insurance companies may request additional information or documents to support claims. Cargo shipping companies should actively communicate with insurance companies and cooperate in providing the necessary information to ensure the smooth progress of claims.
5. Follow the claim processing process: Each insurance company has its own claim processing process, and cargo shipping companies need to carefully follow the corresponding process. This may include filling out specific forms, providing specific supporting documents, and other steps.
Insurance claim processing strategy in air freight
1. Packaging and labeling of goods: In air freight, goods may experience more vibration and bumps, so cargo shipping companies need to be more cautious in packaging and labeling. Good packaging and labeling can reduce the risk of damage to goods and also facilitate the approval of claims.
2. Purchase appropriate insurance: Different types of goods may require different types of insurance. Freight shipping companies should choose appropriate insurance based on the nature of the goods to ensure adequate compensation in case of loss.
3. Air freight waybill record: The air freight waybill is one of the key documents for claims. Cargo shipping companies need to ensure that the waybill accurately records the quantity, quality, packaging, and other information of the goods, so that they can be submitted as evidence to the insurance company when needed.
4. Reasonable estimation of the value of goods: Freight shipping companies need to estimate the value of goods reasonably to determine the amount of insurance claims. Insurance companies usually require documents such as invoices and quotations for goods to support the estimation of their value.
5. Negotiate and resolve disputes: During the claim handling process, disputes or differing opinions may arise. Freight shipping companies need to actively negotiate with insurance companies to seek a mutually acceptable solution and avoid escalation of disputes.
Conclusion: Smooth handling of insurance claims
When handling insurance claims in sea freight transport and air freight, cargo shipping companies need to follow corresponding procedures and processes. Timely notification, complete document preparation, and effective communication with insurance companies are key to successfully handling claims. Through reasonable preparation and cooperation, freight shipping companies can minimize the complexity and time cost of claim processing.
